How to Navigate the New IRCTC Refund Rules on Train Ticket Cancellation
Sep 03, 2023 By Sean William

Do you know how to navigate the IRCTC refund rules on train ticket cancellation? In light of recent changes, figuring out refunds on cancelled rail tickets has become a lot more difficult. The Indian Railways Catering and Tourism Corporation (IRCTC) has recently announced new directives that have increased the complexity around availing refunds for railway tickets that are booked through their platform. With such significant shifts in IRCTCs policies, it is important to understand your rights as an individual when filing for a refund related to a cancelled train ticket. This post will provide crucial steps and tips on navigating the newest IRCTC refund rules so that you can get back your money with ease!

What the new IRCTC Refund Rules are and how they affect train ticket cancellation?

The new IRCTC refund rules are applicable to all tickets booked through the Indian Railways Catering and Tourism Corporation (IRCTC) platform from 1st April 2021. These changes essentially mean that every ticket cancellation will incur some sort of charge, regardless of when it is done. For example, if a passenger cancels their train ticket within 24 hours of its scheduled departure, they will be charged the full fare plus a cancellation fee.

Furthermore, if the ticket is cancelled within 48 hours of its scheduled departure time then only 40% of the total fare and applicable taxes will be refundable. The remaining 60% of the ticketvalue will not be refunded as per these new IRCTC refund rules. In addition to this, if the ticket is cancelled more than 48 hours before the departure time then only 50% of the fare and applicable taxes will be refunded.

How to document your expenses in case of an emergency cancellation or postponement?

If you are faced with an unexpected emergency and have to cancel or postpone your train ticket, then it is important to document all the associated expenses incurred. This includes tickets, taxes, cancellation fees, etc. If you are able to provide proof of these expenses then IRCTC may offer a partial refund.

Apart from this, if you are cancelling your ticket because of a change in the train’s schedule, then you can also get the full refund. However, for this to happen you must provide valid proof that the schedule was changed after you had booked the ticket.

What you need to do when filing for a refund under IRCTC's new policy?

If you are looking to file for a refund on your cancelled train ticket through IRCTC’s platform, there are some necessary steps you must take in order to ensure that the process is completed smoothly.

  • Firstly, you must have your ticket details like booking number and the PNR number handy in order to file for a refund. You can find these details on your ticket or by logging into your IRCTC account.
  • Once you have gathered all the required information, you can proceed with filing for a refund. You can do so by visiting the IRCTC website and clicking on “Refunds & Cancellations”. Here, you will be required to enter your details like booking number and the PNR number in order to start the process of filing for a refund. In addition, you will also need to provide a valid bank account and contact details in order for the refund to be processed.
  • Once you have submitted all your information, you will receive an email notification confirming your request for a refund within 24 hours.
  • After this, it usually takes about 7-14 days for the amount to be credited into your bank account once approved by IRCTC. It is important to note that the refund amount is subject to deductions such as cancellation charges, service charge and other applicable taxes.

Tips on how to maximize your refund for faster processing:

  • Make sure that you have all the necessary details and documents ready before filing for refund. This includes your ticket information like booking number and PNR, bank account details, etc.
  • Ensure that you file for a refund as soon as possible since there is no guarantee of getting a full refund if the request is made after a certain amount of time has elapsed.
  • Keep track of the progress by regularly checking your email and/or IRCTC account for updates on the status of your refund request.
  • In case, you do not receive satisfactory response from IRCTC regarding your refund claim, you can contact their customer service team or directly reach out to their grievance redressal cell to get more information about the delay.
  • Follow all the instructions given by IRCTC while filing for refund in order to avoid any technical glitches and maximize your chances of getting a full refund.
  • If you are still having issues, it is advisable to reach out to other legal sources such as consumer forums or state authorities like State Commission/District Forum, etc. for redressal of your grievances.
  • You can also approach the Indian Railways Grievance Redressal System for further assistance if needed.
  • Avoid using third-party sites to book your train tickets as it will complicate the process of claiming refunds in case of any cancellations or delays.
  • Keep a record of all documents associated with the refund process for future reference.
  • Read the refund policies of IRCTC thoroughly to understand the rules and regulations applicable before filing for a refund.


The IRCTC refund process can be quite simple if you follow all the steps outlined above. Taking proactive measures such as keeping track of your emails and account activity, filing for refunds within prescribed timelines or directly reaching out to customer service if necessary will help ensure that your request is processed quickly and efficiently. Additionally, making sure to read all the relevant terms and conditions of the IRCTC refund policies will make sure that you are eligible for a successful refund.